Refund policy
100% Money Back Guarantee – No Worries, No Fuss!
At SeatHoodie, we’re all about keeping things cool, comfy, and stress-free. If your order isn’t quite what you expected, no hard feelings — we’ll make it right.
Here’s the Deal
We have a strict 15-day refund policy, which means you have 15 days from the date you receive your order to request a return or exchange.
Unfortunately, we’re unable to offer refunds or exchanges outside this 15-day window — no exceptions.
How to Start a Return or Exchange
To request a return within the 15-day window, please use our online returns portal:
👉 Start here: RETURNS & EXCHANGE PORTAL
Simply enter your order details and follow the prompts.
If your return is approved, you’ll receive instructions on how and where to send your item.
Important: Any products returned without submitting a request through the returns portal and receiving approval will not be accepted or processed for a refund or exchange.
Return Conditions
To be eligible for a refund:
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Item must be unused and in original condition
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Item must be returned in original packaging
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Return must be requested within 15 days of delivery
Return shipping is at your expense, and any original shipping fees paid are non-refundable.
Damaged or Not Quite Right?
Please check your order when it arrives and let us know ASAP if something’s off — wrong item, damage, or anything else. We’ll jump on it and sort things out quickly.
Refunds (Yep, We’re Fast!)
Once your return is received and inspected, we’ll let you know if it’s approved. If it is, your refund will be processed to your original payment method within 10 business days.
Keep in mind — banks and credit card companies can take a few extra days to post the refund.
If you haven’t received your refund after 15 business days, please email us at info@seathoodie.com.au and we’ll look into it for you.
😊 No Stress, Just Great Service
We’re here to make your life easier, not more complicated. Shop with confidence knowing we’ve got your back (and your seat).
